Refund and Returns Policy

Effective Date: August 17, 2023

Thank you for shopping with PetLFG Shop (“us”, “we”, or “our”). We appreciate your business and want to ensure you have a clear understanding of our Refund and Returns Policy for products purchased through our website at http://shop.petlfg.com/.

1. Non-Refundable Products

All products offered by PetLFG Shop are non-refundable. Since our products are created on-demand and customized based on your specifications, we are unable to accept returns or issue refunds for any reason other than manufacturing defects or errors on our part.

2. Damaged or Defective Products

If you receive a product that is damaged or defective, please contact us at contact@petlfg.com within 3 days of receiving your order. To assist us in resolving the issue promptly, please provide photos of the damaged or defective product along with your order details. We will review your case and determine the appropriate course of action, which may include providing a replacement or offering store credit.

3. Manufacturing Errors

In the event that there is an error with the manufacturing of the product, such as incorrect printing or wrong item received, please contact us at contact@petlfg.com within 3 days of receiving your order. We will work to rectify the situation and provide you with instructions on returning the incorrect item, if necessary.

4. Cancellations

Cancellations are not accepted for products purchased from PetLFG Shop. As our products are custom-made and printed on-demand, orders cannot be canceled once they have been placed. Please review your order carefully before completing your purchase.

5. Exchanges

Exchanges are not offered for products purchased from PetLFG Shop due to the customized nature of our products. If you receive a damaged or defective item, or if there is an error in manufacturing, please follow the instructions in Sections 2 and 3 to address the issue.

6. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please don’t hesitate to contact us at contact@petlfg.com. We are here to assist you and ensure your satisfaction with our products.